Webshop | FAQ

Below you will find a list of commonly asked questions and answers regarding items purchased at bloomaker.com

+ When do you ship out orders?

All orders placed will be shipped within one to three business days. If you place an order after 5pm EST on Friday, it’s likely your order will not ship until the following Monday. We do not ship on weekends or U.S. holidays. 

+ Can I pick up my order?

We don’t have a physical store, but it is possible to order products from our webshop and choose Pick Up at Bloomaker. We will send an email when the order is ready to be picked up with pickup instructions. 

+ What are the shipping cost?

Shipping costs are calculated based on weight and location. If you want to find out exactly how much the shipping & handling cost are for the product(s) that you want, please add them to your cart and enter the delivery address.

+ What countries do you ship to?

We only ship within the United States at this point.

+ I entered the wrong address, what to do?

When fulfilling an order, we assume that all information entered is complete and accurate. Sometimes mistakes happen; if you need to update the shipping address, please contact us as soon as possible on the day of placing your order for the best chance of catching it before it leaves our shipping facility. Reply to the order confirmation email you received. We will to do everything in our power to make sure your purchase makes it to the correct destination.

+ I ordered the wrong item(s), what to do?

If the item has not left our shipping facility yet
We will cancel the entire order. A refund will be processed automatically. You will have to place a new order.

If the item has already left our shipping facility
Merchandise purchased at Bloomaker.com may be returned for a refund (less shipping & handling). Return the package to us as soon as possible. They are perishable live plants and they will start to grow if left in the box for too long. Return shipping is the customer’s responsibility.

Make sure you add the following information:
- Order number
- SKU / Item name
- Brief description / Reason for return

Please return the order to this address:
Bloomaker
566 Kindig Rd
Waynesboro, VA 22980, United States

+ I have a quality concern, what to do?

Product purchased at Bloomaker.com
In case of a quality issue, please contact us at faq@bloomaker.com with the following information:

- Order number
- SKU / Item name
- A photo of the item(s) | Items are subject to visual inspection. 
- Description of your concern

Product purchased at a retailer
We can only facilitate refunds or send out replacements for items purchased directly from our website, Bloomaker.com. For items purchased from other retailers, we kindly request that you reach out to the respective retailer for assistance with refunds. Thank you for your understanding.

+ What are the payment options?

We accept credit/debit cards including American Express, Discover, MasterCard, and Visa. We also accept Apple Pay.

+ I need to cancel my order, how do I do that?

Please contact us as soon as possible on the day of placing your order for the best chance of catching it before it leaves our shipping facility. If the order is already in transit or arrives before we receive your request to cancel, please refer to our Returns policy

+ Returned Shipments

If, for any reason, your order is returned to us we are willing to re-ship your items if you’re willing to cover the additional shipping. Otherwise, returned shipments will be refunded (less shipping & handling).

+ I purchased at a retailer, can I request a refund or replacement directly with Bloomaker?

We can only facilitate refunds or send out replacements for items purchased directly from our website, Bloomaker.com. For items purchased from other retailers, we kindly request that you reach out to the respective retailer for assistance with refunds. Thank you for your understanding.